Friday, April 24, 2020
Land Rover Organizational Behavior
Introduction The Land Rover Company has been in existence in the automobile industry for a considerable duration since it was founded in 1948. The firm mainly specializes in the manufacture of Jaguar Land Rover brand. The firm has undergone considerable changes over the past decades. In 2008, the company was purchased by Tata Motors.Advertising We will write a custom essay sample on Land Rover: Organizational Behavior specifically for you for only $16.05 $11/page Learn More Land Rover has successfully produced a series of models over the past decades. Some of its renowned models include Discovery 4, Range Rover SUVs, Defender, and Freelander 2. Consequently, the firm has gained considerable global reputation. Land Rover accounts for over 75% of the Jaguar Land Rover sales. The firm generates most of its sales from the North American, European, and the Chinese markets. The company is committed to attaining extensive market penetration. In its Chinese mark et, the Land Rover established a new manufacturing plant outside Shanghai. The plant will specialize in the manufacture of Land Rover Evoque. The firm intends to capture 10% of the Chinese premium SUV market. Problem statement Despite its past success, the Land Rover has experienced a major challenge over the past year, which forced the company to recall a number of automobiles from the market. In March 2015, the company announced its decision to recall 36,451 cars of the total vehicles manufactured and imported between June 3, 2013 and December 24, 2014. The companyââ¬â¢s decision to recall the automobiles arose from the identification of a major problem with the brake vacuum hose. According to the company, failure to address the problem might limit the affected automobile braking capacity, hence increasing the distance required to stop the automobile successfully. This aspect means that the risk of crashing under such circumstances is considerably high.Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Additionally, some of the vehicles imported into different markets such as China were reported to be characterized by varied malfunctions. For example, some of the vehicles had faulty gearboxes, which made the gearshifts noisy. Despite the Land Roverââ¬â¢s decision to recall the affected automobiles, the firm did not act voluntarily. On the contrary, the company was forced to implement the decision after the customer complaints were publicized by some media houses. One of the most notable cases relates to China whereby the firm only responded to the customer complaint after the issue was highlighted by the China Central Television. The company accepted its knowledge of the problem and apologized only after the issue was broadcasted. Due to the highlight of the issue by the China Central Television, Land Rover was forced to recall 36,000 Jaguar Land Rover models th at were imported into the Chinese market. Customer complaints entail transactional events and comprise a fundamental element in fostering and sustaining a strong customer relationship. The above aspects illustrate the existence of significant gaps in Land Roversââ¬â¢ strategic management and leadership practices. First, the firm is not optimally committed to addressing the issues raised by customers. Secondly, the company has not implemented effective strategies to maintain the quality of its products. These issues might affect the organizationââ¬â¢s global reputation adversely, hence its market success. Therefore, the Land Roversââ¬â¢ management team should integrate effective leadership strategies. Purpose and organization of report This report seeks to evaluate the alternative issues that Land Rover should have considered in order to avoid such occurrences. One of the fundamental issues that the organizationââ¬â¢s management team should consider entails the management of corporate reputation.Advertising We will write a custom essay sample on Land Rover: Organizational Behavior specifically for you for only $16.05 $11/page Learn More This report is organized into a two main sections, which include the alternative analysis and the recommendations and the action plan section. The alternative analysis section involves a discussion of the legitimate alternatives that the firm could take. Additionally, the strengths and weaknesses of all the identified alternatives are evaluated. Moreover, the evaluation of the alternatives further entails the identification of the decision criteria used to formulate the alternatives. The recommendations section involves the decisions that the organization should integrate. Analysis Alternative analysis Relationship management The issue encountered at Land Rover shows that the firm has not fully appreciated the importance of synchronizing its operations within the external environments. T he firm only acknowledged the existence of the problem only after the issue was broadcasted by the Chinese national television. In the course of implementing strategic management practices, it is imperative for organizationsââ¬â¢ management teams to consider the different issues arising from the external market. One of the most important aspects that the Land Roverââ¬â¢s management team should have considered entails customer relationship management. The organizationââ¬â¢s failure to address the complaints raised by customers underscores the fact that the firm does not fully appreciate the significance of customers in the organizationââ¬â¢s quest to achieve long-term excellence. The prevalence of the customersââ¬â¢ complaints regarding the firmââ¬â¢s products might affect the organizationââ¬â¢s capacity to develop a strong global reputation. Subsequently, the firm might not generate adequate sales revenue to promote its long-term growth. In order to avert such i ssues, it is imperative for the organization to integrate the concept of relationship management, which emphasizes a number of dimensions. The core dimensions include communication, teamwork, cooperation, and customer relationship management [CRM] in its strategic management practices.Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More According to Baran, Galka, and Strunk (1), CRM refers to the process used by organizations in understanding and managing relationship with its customers. CRM constitutes a fundamental business strategy that links an organizationââ¬â¢s internal functions and processes with the external networks to create and offer high value to the target customers. The concept of CRM would have played a fundamental role in assisting the organization to nurture a strong long-term relationship with its customers. Moreover, integrating the concept of CRM would have played an essential role in assisting the firm to address the complaints raised by the customers effectively. By focusing on the concept of CRM, the Land Rover would have entrenched the customer-centric business culture successfully. The customer-centric culture is focused on attracting and retaining customers. However, this goal is only possible if an organization delivers value to customers as opposed to its competitors. Past studies sh ow that the customer-centric culture is only possible if an organizationââ¬â¢s management team focuses on implementing effective leadership behaviors. Additionally, studies show that customer complaints are a key component of an organizationââ¬â¢s existence. One of the core sources of customer complaints relates to product failure, hence limiting an organizationââ¬â¢s ability to attain the desired value. In the event of an organization failing to address the issues raised by customers, they are likely to resort to raising the complaints with third parties through diverse mediums. This situation is well illustrated by the situation faced by the Land Rover. Such occurrences might affect the organizationââ¬â¢s corporate reputation negatively. Therefore, it is imperative for organizational leaders to ensure that the complaints raised are addressed effectively. By integrating the concept of CRM, the Land Rover would have been in a position to manage the complaints raised succ essfully without risking the development of negative reputation. However, in order to achieve this goal, the organization should consider entrenching diverse crisis and reputation management concepts such as apologia and image restoration. Moreover, the concept of CRM would have fostered the organizationââ¬â¢s ability to retain its customers. Consequently, Buttle (2) argues that the firm would have been in a position to develop a strong degree of product loyalty. Effective complaints handling is essential in pre-empting the occurrence of negative outcomes. The Land Roverââ¬â¢s management team should have considered the concept of CRM as one the critical elements in generating sufficient sales revenue. In a bid to benefit from CRM, the Land Roverââ¬â¢s management team should have considered undertaking remarkable investment in CRM. Amongst the issues that the organization should have considered entail investing in effective Information Communication Technology (ICT). By auto mating its customer service, the firm would have been in a position to develop a strong customer relationship. In a bid to achieve this goal, the organizationââ¬â¢s management team should have considered investing in the CRM software. Different organizations have undertaken extensive investment in the CRM software in an effort to synchronize the internal and external environments in their strategic management practices. The implementation of the CRM software improves an organizationââ¬â¢s ability to handle and coordinate its inbound and outbound communication activities. This goal is achieved through the integration of different channels of communication. Furthermore, most organizations that have invested in service automation over the past decades have developed service quality, improved the level of customer satisfaction, and minimized the cost of operation. In its pursuit for to deal with customer complaints through service automation, the Land Roverââ¬â¢s management tea m should have considered investing in the development of a call center. The call center should have acted as the initial point of contact between the firm and its customers. In most cases, call centers are designed effectively to assist organizations in diagnosing customer problems. An example of technologies that the firm should have implemented includes the Interactive Voice Response [IVR]. The IVR enables customers to raise issues or complaints by interacting with the organizationââ¬â¢s computers. The information gathered through the IVR should be used in undertaking customer relationship management. In order to manage the customersââ¬â¢ complaints successfully, the organization should have considered undertaking an extensive analysis of the issues raised. This aspect means that the firm should have entrenched the concept of analytical CRM. Through this approach, the firm should have considered utilizing marketing data such as customer relationship. In its quest to understa nd the prevailing customer opinions and responses towards its products, it is imperative for Land Rover to utilize emerging social mediums in collecting and developing market intelligence. Some of the social media platforms that the firm should have considered include Facebook, Twitter, LinkedIn, and YouTube. Contemporary consumers are increasingly using social media platforms in communicating and sharing product experience with their colleagues. Therefore, failure to manage the issues raised through social media platforms might affect the organizationââ¬â¢s corporate reputation negatively. Teamwork In a bid to achieve this goal, the firm should have ensured that all the organizational departments are customer-centric. Through this approach, the various departments would have ensured that their activities are focused on delivering high value to the target customers. Consequently, the likelihood of defects occurring in the final products would have been minimized extensively. In o rder to attain a high degree of customer focus, the organizationââ¬â¢s management team should have integrated effective leadership. First, the organization should have ensured that all the organizational employees understand the importance of attaining a high level of customer satisfaction in order to achieve long-term excellence. Achieving this goal requires the firm to inculcate a culture of teamwork. Culture underscores to the common values and beliefs that an organization has integrated into its operations. Through the successful incorporation of teamwork, the Land Rover would have been in a position to entrench information sharing amongst the various departments. The concept of teamwork would have enabled the firm to deliver quality service to employees. Teamwork contributes towards improved attentiveness in improving the employeesââ¬â¢ capabilities and motivation. Therefore, the organization would have been in a position to undertake successful product development due to information sharing amongst the various departments. Such consideration would have contributed towards the development of a high level of synergy in the manufacturing process, hence delivering value to customers. Total Quality Management One of the major reasons that spurred the recall undertaken by Land Rover entails poor quality of some of its automobiles. The organizationââ¬â¢s failure to manufacture high-quality automobile illustrates the existence of a significant lapse in the organizationââ¬â¢s total quality management process. Charantimath (3) holds that the implementation of total quality management in organizations is greatly dependent on the effectiveness of the top management team. Leadership comprises an essential element in organizationsââ¬â¢ quest to implement different organizational strategies and action plans. Different scholars in total quality management affirm that leadership cannot be delegated. Therefore, the Land Roverââ¬â¢s management team should have focused on developing a strong leadership. Literature shows that strong visionary leaders are fundamental in entrenching efficient quality management approach. In a bid to achieve this goal, the organizationââ¬â¢s management team should have considered a number of issues. One of the most important elements that the firm should have considered in entrenching a culture of quality management entails promoting a high level of commitment and vision amongst the employees. This assertion arises from the view that employees are largely involved in the production process. The organizationââ¬â¢s management team should have established aggressive targets. This aspect means that the firm should have entrenched a strong degree of focus amongst the employees towards quality. Moreover, the organization should have ensured that all employees understand the quality benchmarks in order to ensure that the final product contributes to the development of a high degree of customer satisfactio n. In its total quality management, the firm should further ensure that the products progress through a comprehensive quality process. The process should be comprised of quality control and assurance. In a bid to ensure that the quality of the final product meets the customersââ¬â¢ needs, the organization should integrate an effective criterion in selecting the source of its raw materials. Omachonu and Ross (4) posit that one of the issues that the firm should consider in selecting the raw materials entails quality. This approach will play a fundamental role in minimizing the likelihood of the firm producing its automobile from substandard raw materials. Strengths and weaknesses of the alternatives Strengths Corporate reputation By considering the above issues, the organization will be in a position to improve its global corporate reputation. Consumers have increasingly become more conscious of quality in their consumption process. Therefore, failure to meet the customersââ¬â¢ quality expectations can affect an organizationââ¬â¢s ability to generate sales revenue. This trend has arisen from the association of quality with value for money. Therefore, investing in the above strategies will play a fundamental role in promoting brand loyalty. Investment in teamwork will further promote the organizationââ¬â¢s corporate image both internally and externally. This goal will be achieved by integrating the different crisis communication techniques such as apologia, image restoration, and impression management. The concept of apologia constitutes one of the most important aspects used by organizations in managing corporate reputation in the event of a crisis. Under the concept of apologia, an organization accepts the complaints or the issue faced. Despite the fact that the organization accepted the existence of some problems in some of its automobiles, the apologia was not timely. However, it resorted to apologia only after the issue was raised through the me dia. The consideration of the identified aspects will improve the organizationââ¬â¢s capacity to attract and retain human capital from the global labor market. Promoting corporate social responsibility In the course of their operation, organizations are required to operate ethically. One of the ethical dimensions that business entities should consider relates to customer safety. Focusing on total quality management will ensure that the final product meets the customersââ¬â¢ safety requirements. Customers within the target market will develop the perception that the firm is not only concerned about profit maximization, but also on consumer protection. Thus, considering the aforementioned approaches, Land Rover will improve its market rating remarkably with reference to corporate reputation. Customer involvement Investing in relationship management will enable Land Rover to be effective in promoting a high level of customer loyalty. This goal will be achieved by entrenching effe ctive crisis communication. This assertion arises from the fact that the customers will feel valued as a critical component of the organization. Apart from the organizationââ¬â¢s contribution to addressing the complaints arising from the customers, investment in customer relationship management will also play an essential role in enhancing the organizationââ¬â¢s ability to develop and exploit market intelligence. This goal will be achieved by using the complaints and compliments raised by customers as a source of knowledge. Therefore, the organization will improve its effective in being proactive about issues that arise in its quest to deliver a high level of customer satisfaction. Moreover, the firm will be in a position to develop an effective knowledge repository. This goal will be achieved by developing an effective database using the different Information Technologies. Therefore, the firm will benefit from effective knowledge management.. Weaknesses Despite the benefits a ssociated with the proposed alternatives, the firmââ¬â¢s management team must appreciate the existence of weaknesses. Some of the possible weaknesses that the firm might encounter in implementing the alternatives are evaluated herein. Security of information Relying on Internet-based technologies in gathering market information relating to customer opinion might be limited by the existence of cyber security. Currently, cyber security threats have increased considerably, hence affecting the reliability of data generated through online platforms. The reliability of online platforms may be compromised if the platforms are hacked by competitors. Moreover, the effectiveness of security may further be affected by the organizationââ¬â¢s failure to implement effective online security measures. Resistance The process of implementing the identified alternatives will require the firm to undertake considerable changes. Implementing the concept of total quality management and relationship management will require the firm to make significant adjustments in its organizational culture. Such changes might trigger resistance amongst employees. The resistance might arise from the fact that employees will be required to integrate new operational strategies, hence triggering stress. One of the fundamental sources of stress in the workplace entails job characteristics. Organizational changes translate into additional job demands. For example, the concept of CRM will require the organization to entrench new standards in order to handle customer complaints successfully. Cost of implementation In order to implement the above alternatives successfully, the organization will be required to undertake extensive investment in developing the necessary resources. For example, the organization will be required to institute a comprehensive investment plan in order to automate its customer relationship management. Failure to automate the firmââ¬â¢s operation successfully will considera bly limit the organizationââ¬â¢s capacity to achieve the desired outcome. Recommendations, action plan and implementation In order to avoid the occurrence of such issues in the future, it is imperative for Land Rover to consider a number of issues as discussed herein. Total quality management The above analysis cites the lack of effective total quality management in the organizationââ¬â¢s operation process. However, the firm should focus on ensuring that its products are of high quality. In a bid to achieve this goal, the organization should invest in extensive total quality management. The organization should devise an effective action plan based on the Westinghouse Total Quality Model. The model is comprised of a number of steps. Adopting this model will ensure that its pursuit for total quality management is entrenched in leadership. Thus, the firm should nurture a strong organizational culture that is focused on effective and efficient product development. Land Rover shoul d ensure that its employees are involved in the total quality management. One of the elements that the organization should consider in promoting the employeesââ¬â¢ focus on product quality entails communication. In its quest to position itself as a quality-conscious organization, the Land Rover should ensure that the employeesââ¬â¢ perception towards quality is positively impacted. The organizational leaders should constantly communicate to employees regarding the predetermined quality dimensions set by the organization. Through optimal employee involvement in the total quality management process, the organization will be in a position to establish a clear vision for the desired outcome. Moreover, the organization will be highly proactive in addressing the quality issues raised by various departments. Consequently, the firm will ensure that the products introduced into the market contribute to a high level of customer satisfaction. Leadership In its pursuit for business excell ence, the organizationââ¬â¢s management team focuses on establishing effective leadership across the various organizational departments. The organizationââ¬â¢s management team should integrate charismatic leadership style. The quality of the leader considerably affects an organizationââ¬â¢s ability to influence their followers/ employees. Adopting charismatic leadership style will aid in the development of a strong sense of vision amongst employees. Consequently, the employees will be committed to ensuring that the organizationââ¬â¢s operation process contributes to the attainment of the set organizational goals. Customer service training Despite the fact that the organization acknowledged the existence of the quality complaints raised by customers, no proactive measures were undertaken to resolve the issue. Therefore, it is evident that the organizationââ¬â¢s employees did not possess adequate knowledge on how to address the complaints successfully. In order to addre ss this challenge, it is imperative for the organization to invest in extensive customer service training. The training process should focus on delivering optimal customer service. In order to train its workforce successfully, the organization should seek expertise from well-established consultancy firms. This move will enable Land Rover to address the existing gaps in its customer service delivery. In order to foster customer service in its operations, the Land Rover should implement the internationally accepted standards of quality. One of the most important standards that the firm should consider entails the ISO 10002. This standard will provide the firm with an effective framework that it can adopt in addressing the complaints raised by customers. Reference List Baran RJ, Galka RJ, Strunk, DP. Principles of customer relationship management. Ohio: Thomson South-Western Cengage; 2008. Buttle F. Customer relationship management. New York: Routledge; 2004. Charantimath PM. Total qu ality management. Delhi: Pearson; 2011. Omachonu VK, Ross JE. Principles of total quality management. New York: CRC Press; 2004. This essay on Land Rover: Organizational Behavior was written and submitted by user Nathalie Hawkins to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.
Tuesday, March 17, 2020
Free Essays on Classifications Of Foods
According to Jelliffe, the worldââ¬â¢s foods fall into five main classifications. First are the ââ¬ËCultural super foodsââ¬â¢. These foods supply the major caloric load for a peoples. Some excellent examples of these types of foods include rice as a staple food in India and a good portion of Asia. The importance of such foods is highlighted by taking on a symbolism, as rice symbolizes fertility in India. (Kittler and Sucher, p. 374). The next category of foods is the ââ¬Ësocial-prestigeââ¬â¢ foods. These are the foods reserved for important people or occasions. Chickens were one of these social-prestige foods for Africans. It was afforded this status in West Africa, and when they were brought to the United States as slaves (p. 186). Following, are the foods that fall into the ââ¬Ësympathetic-magicââ¬â¢ category. One finds the physical qualities about these foods tell one about its effects. The opening of coconuts by Hindu worshipers on temple grounds represents what this group of foods is all about. The human ego is represented by the hard shell. Then, opened, the sweet, soft meat is open to becoming one with the Supreme Being, and this represents the inner self. (p. 82). Then one would find the ââ¬Ëbody-image foodsââ¬â¢. These are the health foods, most simply put. The Puerto Rican custom of drinking eggnog or malt-type beverages to improve vitality is an outstanding example in our own backyard, of this classification of foods. (.p 289) Finally, Jelliffe categorized the ââ¬Ëphysiological groupââ¬â¢. These foods are beneficial for a certain physical group. The use of herbs most clearly illustrated this. Cottonwood, in its effective use to ease childbirth in the Polynesian culture amply illustrated the point of physiological groups. (p. 329) The division of foods into these five groups allows us to get a broader, cross-cultural understanding of foods and their uses and meaning. Although Jelliffe simplified this categorizat... Free Essays on Classifications Of Foods Free Essays on Classifications Of Foods According to Jelliffe, the worldââ¬â¢s foods fall into five main classifications. First are the ââ¬ËCultural super foodsââ¬â¢. These foods supply the major caloric load for a peoples. Some excellent examples of these types of foods include rice as a staple food in India and a good portion of Asia. The importance of such foods is highlighted by taking on a symbolism, as rice symbolizes fertility in India. (Kittler and Sucher, p. 374). The next category of foods is the ââ¬Ësocial-prestigeââ¬â¢ foods. These are the foods reserved for important people or occasions. Chickens were one of these social-prestige foods for Africans. It was afforded this status in West Africa, and when they were brought to the United States as slaves (p. 186). Following, are the foods that fall into the ââ¬Ësympathetic-magicââ¬â¢ category. One finds the physical qualities about these foods tell one about its effects. The opening of coconuts by Hindu worshipers on temple grounds represents what this group of foods is all about. The human ego is represented by the hard shell. Then, opened, the sweet, soft meat is open to becoming one with the Supreme Being, and this represents the inner self. (p. 82). Then one would find the ââ¬Ëbody-image foodsââ¬â¢. These are the health foods, most simply put. The Puerto Rican custom of drinking eggnog or malt-type beverages to improve vitality is an outstanding example in our own backyard, of this classification of foods. (.p 289) Finally, Jelliffe categorized the ââ¬Ëphysiological groupââ¬â¢. These foods are beneficial for a certain physical group. The use of herbs most clearly illustrated this. Cottonwood, in its effective use to ease childbirth in the Polynesian culture amply illustrated the point of physiological groups. (p. 329) The division of foods into these five groups allows us to get a broader, cross-cultural understanding of foods and their uses and meaning. Although Jelliffe simplified this categorizat...
Sunday, March 1, 2020
Chicago Referencing â⬠Journal Articles
Chicago Referencing ââ¬â Journal Articles Chicago Referencing ââ¬â Journal Articles The Chicago Manual of Style is popular among academic publishers in the social sciences and humanities. If youââ¬â¢re studying in one of these areas, itââ¬â¢s therefore vital to understand Chicago referencing. This form of referencing actually permits two citation styles: ââ¬Å"author-dateâ⬠in-text citations and a ââ¬Å"notes and bibliographyâ⬠version. In this post we cover how to cite a journal article using both approaches. But remember to check which one your university uses before starting your paper! Author-Date Citations Chicagoââ¬â¢s in-text citation system uses parenthetical citations, which should include the surname of the author and year of publication for the article cited: Promoting self-referencing in audiences makes advertising more effective (Burnkrant and Unnava 1995). If youââ¬â¢re quoting a source, the citation should also include page numbers: Research suggests that ââ¬Å"an increase in self-referencing leads to an increase in recallâ⬠(Burnkrant and Unnava 1995, 17). Each source cited should be added to a reference list at the end of your document, with full bibliographic details provided for each: Author Name(s). Year of Publication. ââ¬Å"Title of Article.â⬠Journal Name Volume (Issue Number): Page Range. The reference list should be sorted alphabetically by author surname, so the first author of any article will be listed surname first. For online versions of a journal article, you should also include an access date and URL: Burnkrant, Robert E. and H. Rao Unnava. 1995. Effects of Self-Referencing on Persuasion. Journal of Consumer Research 22 (1): 17-26. Accessed January 19, 2016. jstor.org/stable/2489697. Notes and Bibliography Rather than cite sources in the text, Chicagoââ¬â¢s notes and bibliography system uses superscript numbers (e.g., 1, 2, 3) to point to footnotes. The basic format for citing a journal article in a footnote is: n. Author Name(s), ââ¬Å"Title of Article,â⬠Journal Name Volume Number (Year of Publication): Page Number. Page numbers are only necessary when quoting or paraphrasing a section of text. For online articles, you should also include a URL and, if required by your style guide, a date of access. This full information is only provided in the first citation for each source. For Burnkrant and Unnava, this would appear as: 1. Robert E. Burnkrant and H. Rao Unnava, ââ¬Å"Effects of Self-Referencing on Persuasion,â⬠Journal of Consumer Research 22 (1995): 25, accessed January 19, 2016, jstor.org/stable/2489697. Subsequent citations of the same source use a shortened format, focusing on the author, title and page numbers: 2. Burnkrant and Unnava, ââ¬Å"Effects of Self-Referencing on Persuasion,â⬠22-3. All cited sources should be listed in a bibliography at the end of your paper. The format here is similar to the first footnote for journal articles, but with the first listed author name reversed and the full page range included: Burnkrant, Robert E. and H. Rao Unnava. ââ¬Å"Effects of Self-Referencing on Persuasion.â⬠Journal of Consumer Research 22 (1995): 17-26. Accessed January 19, 2016. jstor.org/stable/2489697.
Friday, February 14, 2020
Report for AIR PARTNER PLC. (Research & Financial Analysis) Essay
Report for AIR PARTNER PLC. (Research & Financial Analysis) - Essay Example Findings a) Financial highlights According to the chairmanââ¬â¢s report( air partnerââ¬â¢s report 2010), the group made a loss of ?1.65m, a loss of ?0.04 in the financial year 2009.Similarly, the pre-tax profit slumped from ?.6m in 2009 to ?3.5m in 2010 which is attributed to the restructuring costs and loss from some of their operating units. The companyââ¬â¢s operation remained profitable despite the challenging environment fueled by a contracting economic outlooks experienced across the world in 2009 and part of 2010.( Vogel,2001).However, its turnover from the continuing operations increased from ?187m in 2009 to ?230m in the year 2010. The annual report released by the director in July 2011, indicates a remarkable increase in turnover and the pretax profit. The turnover increased from ?230m in 2010 to ?282m in 2011.Similarly, the pre-tax profit soared greatly by 93% in as compared to the yrar2010.The re was also an increase in Earnings per share from 26.6% to 32.55 in 2 011.It is also pointed out that in 2011 financial year, the directors were entitled to dividends signifying some positive growth in profits unlike in 2011 where there were no dividends due to the losses the companies had realized. Increase in profits was attributed to its core strategy of focusing on core business of core broking activities in areas which were profitable (Plunkett, 2008). A further critical analysis of their financial statements reveals that the net current assets of the firm decreased from ?9557m in 2009 to ?7642m in 2010 and a light increase to ?9578 in 2011, wit taxation taking major of their expenditures from the companiesââ¬â¢ earnings. A loss was registered in cash flows from operating activities from ?2011m to ?2021m in 2011.This was attributed to a discontinued loss from operation as evidenced from the incomes and expenditure statement. Investment activities continued to decrease due to losses that were being incurred by the company, due to a downturn eco nomic patterns with ?18m in 2010 and a worse loss in 2011 of ?627m.in general, the cash and cash equivalents decreased by ?4569m in they year 2011. A closer review of the changes in the equity statement indicates that the company increased slightly from the ?10959m to ?12817m in the year ending 31st july2011. b) Trends and other concerns of the company As noted in their annual report (31st July, 2011), the lead time booking for their clients is ad hoc and unpredictable. This implies that the companyââ¬â¢s business trend in uncertainty and only depends on the factors such financial markets, political instability from which their subsidiary company operate and natural events such catastrophe, earthquakes which adversely affect their business operation in those specified areas. For example, the earth quake that occurred in Japan adversely affected all the business in those areas and aircrafts plying those areas had to be called off (Annual Report, 2010; 2011) c) The groupââ¬â¢s p rincipal risks The group principal risks include operation-related risks such as shortages of supply, adverse weather conditions, competitive pricing owed to the fact that the industry is highly concentrated, and stringent legal regulations
Saturday, February 1, 2020
Mission Statement & SWOT Analysis Essay Example | Topics and Well Written Essays - 250 words
Mission Statement & SWOT Analysis - Essay Example It means the corporation provides a social platform for the professional people. It shows superior level of organizational commitment towards the general societal welfare. The US based organization has a clear objective to contribute towards the professional society (LinkedIn Corporation). The organization was founded in 2002. Within one era, the company has able to grab almost 20 million members which is itself a staggering record. This kind of huge membership is indicating proactive stance of social responsibility. Across the world the organization has directly or indirectly funded several professional programs. Apart from financial support the company has indirectly communicated towards the society as well. With the help of this business oriented social networking service talented people of the global society has showcased their professional talents and members of the LinkedIn have come across lots of opportunities. All the above discussions and arguments are clearly indicating th at being a professional social networking company the organization has fulfilled all the criterions required for a proactive socially responsible organization. That is why the selection of this stance is absolutely proper with the nature of LinkedIn. Linkedin Corporation. Annual report 2013. April 2014. Web. 10 November. 2014.
Friday, January 24, 2020
Indo-Anglican Novel: Meena Shirwadkar Essay examples -- indian women
With the advent of the 20th century, the change in the statue and spirit of women has been noted by sociologists. In post-independence India, when womenââ¬â¢s education commenced, life had started changing. The spread of education inculcated a sense of individuality among women and aroused an interest in their rights. The early writers presented the traditional type (sita) but the writers tried to show the emerging new woman. The new woman does not want to lead a passive married life of a sacrificial and shadowy creature because the education has matured her sense of individuality. R.K.Narayanan portrays a wide range of feminine characters from conventional to rebellious. Mulk Raj Anand wrote for the emancipation of women. Moreover feminist trends appeared on the horizon and they came into conflict with the conventional moral code. The image of woman in literature in recent decades is different from that of the past. Indian English fiction writers during the last two decades of th e 20th century provide a glimpse into the female psyche and deal with a full range of feminine experience. A study of the recent Indian English fiction reveals that the female protagonists are quite conscious of their identity and are no longer meek and submissive. There is a marked difference in their attitude as compared to the portrayal of woman in early literature. In ââ¬ËImages of woman in Indo-Anglican Novelââ¬â¢, Meena Shirwadkar claims the changes in Indian society. Novels have started to progress from depicting women characters solely as epitomes of suffering and womanly virtue as portraying more complex as well as real characters. In the recent years, this was taken to understand that writing was the only preference made by women. Through this medium of ex... ...ndian women novelists advocates independence and assertiveness of women by depicting their characters as survivors who successfully bear torment both physical and emotional. They must raise their voice against the brutalities and violence which is caused by the society. They tend to rebuke the male dominating society which discourages self-reliance in women. Works Cited: Seshadri, Vijayalakshmi. The New women in India- English Women Writers Since the 1970. Delhi: B.R. Publishing Corporation. 1995. Lakshmi C.S. The Face behind the mask : Women in Tamil literature, Stosius Inc/Advent Books Division ,1984. Shirwadkar, Meena. ââ¬ËImage of Woman in Indo-Anglican Novelââ¬â¢, Sterling Publishers Pvt., Ltd., 1979. Dhawan, R.K. ed ââ¬ËIndian Literature Todayââ¬â¢. New Delhi: Prestige Books, 1994. Iyengar, K. R. S. ââ¬ËIndian Writing in Englishââ¬â¢ , New Delhi : Sterling Publication, 1985.
Thursday, January 16, 2020
Student’s Must Read Books
In our generation, gadgets and technologies have increased, and because of that many of us change their likes and the way we enjoy our free time. Because of gadgets and technologies many of us now are spend less time in reading. Good afternoon, I here speaking in front of you to tell what can you get through reading books. ââ¬Å"A room without books is like a body without a soulâ⬠a hero, a martyr, and great writer named Jose Racial in his early time of his life. Reading books is one of his building blocks. If I were knew Racal's family had their own library on their house.He grab that opportunity to read many books and learn something that some other Filipino doesn't know. That's why in his early of age he was enlighten and inspired to help his countrymen. He read books and he made books and he is now the well known great Filipino hero. You see, the key to success is to have some knowledge, knowledge that will help us to be a better person. There are lots of different books th at can help us or make us become smarter and better like encyclopedia, where we can get some information that would help us to define or to answer our questions.And dictionaries here we can learn different kinds of languages in order for us to communicate to others like foreigners. ââ¬Å"So many books, so little timeâ⬠these generation that we live now is the generation where we students are too lazy on reading books. When we have assignments and projects we Just surf on the internet and find the words we needed to; and then ââ¬ËWALL EHâ⬠we Just copy and paste. We people doesn't learn on a copy paste technique it's Just tolerate us to become lazy and ignorant, sorry for the word but it is the reality, we have many information that is already written and the only thing that e should do is to read it.But what? We are Just ignoring the books, and hide it on the shelves and continue playing video games, or to watch some entertainment. We are Just wasting our time focusing on the thing that is not beneficial to us. Reading books helps our vocabulary become broader. It sharpens our mind to think critically wise and it can widen one's imagination and also it can develop our verbal abilities. You wanted to be smart? Remarkable? Start making some action start on reading books of information and share what you have learned in that order others may inspire too
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